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Managing Group Appointments in Front Desk

Written by Timothy

The Group Appointments Recurrence features give you a functional way to create and manage a series of linked ongoing group/class sessions.
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Start by creating your Class Types in File -> System Information -> Appointment book -> Class types
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Click Add to create a new Class Type
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Specify a class title and the maximum class size. If you use the Patient Booking Gateway, you can also set a description that patients will see if they have access to book this type of class online.
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Once you’ve created some Class Types, you can then set a default type to be used in general when creating a new Group Appointment:
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Group Appointments can be created in the appointment book right-clicking and selecting Add Group Appointment.
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You can then setup the Group Appointment details, specify a maximum number of patients that can be booked in and allocate any necessary resource.
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The Recurrence tab of a Group Appointment allows you to create a linked set of Group Appointments into the future.
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Once the recurrence pattern and range have been set, Front Desk will check if the times are available. A time may show as unavailable if another appointment is already booked, or if an appointment book rule does not allow the scheduler to make this appointment at that time.
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Closing and saving will create a linked series of Group Appointment placeholders, ready to allow you to book in clients for these sessions, on your Appointment Book at the scheduled times.
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​Managing Patients in Recurring Group Appointments
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Double-clicking on a Group Appointment from the Appointment Book allows you to edit the Group Appointment details as well as add patients. When editing a recurring Group Appointment, the following options will appear:
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​Edit this Group Appointment only: Any changes made will be applied to only this Group Appointment in the schedule. This useful is for making a once off change such as a Group Appointment reschedule, or adding a patient from a single Group Appointment in the schedule.
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​Edit future Group Appointments in schedule: Any changes made will be applied to this Group Appointment and all future Group Appointments in the schedule. This is particularly useful if adding a patient to multiple Group Appointments in a schedule.
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When you Add a patient while editing future Group Appointments in a schedule, you have the option of adding the patient to all Group Appointments in the schedule, or only select instances of the class.
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Once you have added patients to your Group Appointment, simply right click to get your usual interaction options just like you would for a single appointment.
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For users of the Patient Booking Gateway, you can also select which Class Types the patient has access to online from the Appointments tab of their file.
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