PracSuite is Smartsoft's cloud-based practice management system designed for allied health professionals, which offers the industry's best practice management tools. Since PracSuite launched in 2020, the majority of Front Desk users have migrated to PracSuite.
How can I learn more about PracSuite?
PracSuite is a big jump forward for Front Desk users, and offers powerful new workflows and automations. We recommend booking a demo with our team so that we can give you a tour of PracSuite and discuss your requirements in more depth. The demo is held via Zoom and will provide the best opportunity to see PracSuite in action.
I'm an existing Front Desk user. Can I transfer my existing data?
Smartsoft is offering a free patient data migration service to existing Front Desk clients with an active support agreement. A list of inclusions/exclusions can be found here. Comprehensive data transfers from other software are also available. Please contact Smartsoft for further details.
What happens to my existing Front Desk licences and my Front Desk Extended Care Plan?
Once the migration to PracSuite is complete, you should no longer need to use Front Desk or maintain your Front Desk Extended Care Plan. However, as most practices own a perpetual licence for Front Desk, you will continue to be able to access your Front Desk system in full should you need it. Smartsoft will also offer basic support services at no additional cost for previous Front Desk users that are using PracSuite.
Is PracSuite secure?
PracSuite is hosted using Australian government-approved hosting providers, and, for Australian users, your data will be hosted only on Australian servers. All data is encrypted at rest and in transit. PracSuite enforces two-factor authentication for all users, and also includes several user-configurable security settings, such as IP barring, access schedules and an extensive set of role-based permissions, which work together to limit where, when and what users can access in PracSuite.
If you have any further questions regarding PracSuite, please don't hesitate to contact the Business Care team.