In the latest version of Front Desk, practitioners can automatically receive an email notification when a patient cancels their appointment.

To enable this, first open up the practitioner’s file and ensure a valid email address is entered. Secondly, tick the box Email practitioner when an appointment is cancelled located on the Appointment Book tab to confirm the practitioner wants to receive cancellation notifications.

It’s as simple as that! Now whenever an appointment booked with that practitioner is cancelled within Front Desk, an email will automatically be sent to the nominated email address.

The email notification will only be sent to the practitioner if staff select the 'Delete Appointment' option. If a practitioner has enabled cancellation notifications, when clicking 'Delete Appointment' you'll see and extra tick box as below:


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