We are pleased to share that PracSuite, Smartsoft's cloud-based practice management system for allied health professionals, is available now for new and existing clients. We currently have over 1,500 users and the feedback received has been overwhelmingly positive.

PracSuite offers industry-best and easy-to-use appointment, invoicing, patient file, clinical note and report management tools. Highly configurable online booking for both individual and group appointments is available now, along with the Medipass integration, which provides Medicare and DVA claiming, card payments and cardless health fund claiming features.

What devices can I use to access PracSuite?
PracSuite is accessed via the internet using a web browser on all popular platforms including Windows, Mac, mobile devices and tablets, including iPad.

Is PracSuite secure?
PracSuite is hosted using Australian government approved hosting providers and is hosted using the same platform as the big banks. For Australian users, your data will be only hosted on Australian servers. All data will be encrypted at rest and in transit. PracSuite also includes several user-configurable security settings, such as two-factor authentication, IP address restrictions, access schedules and an extensive set of role-based permissions, which work together to limit where, when and what users can access in PracSuite.

What features are planned for 2021?

In the second half of 2021, we will be developing electronic form tools, as well as integrations with Tyro, Mailchimp, Physitrack, Xero, Health Engine and more.

If I move to PracSuite, what happens to my existing Front Desk licences and my Front Desk Extended Care Plan?
If you choose to move to PracSuite, Smartsoft will assist you with migrating the majority of your existing Front Desk data to PracSuite. Users with an active Extended Care Plan will be able to migrate their data to PracSuite at no cost.

Once the migration is complete, you should no longer need to use Front Desk or maintain your Front Desk Extended Care Plan. However, as most practices own a perpetual licence for Front Desk, you will continue to be able to access your Front Desk system in full should you need it. Smartsoft will also offer basic support services at no additional cost for previous Front Desk users that are using PracSuite.

Can I continue using Front Desk?
Yes. Smartsoft will continue to actively support Front Desk for many years to come. Moving forward, Smartsoft will be offering two products: Front Desk as a desktop application and PracSuite for those users wishing to use a cloud-based application.

Can I have a look at PracSuite now?
Yes. Please click here to join one of our weekly lunchtime webinars for a product tour.


If you would like to discuss anything else regarding Front Desk or PracSuite, please feel to contact the Business Care team.

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