All Collections
PracSuite Frequently Asked Questions
PracSuite Frequently Asked Questions
Timothy avatar
Written by Timothy
Updated over a week ago

PracSuite is Smartsoft's cloud-based practice management system designed for allied health professionals, which offers industry-best and easy-to-use appointment, invoicing, patient file, clinical note and report management tools.

PracSuite is accessed via the internet using a web browser on all popular platforms including Windows, Mac, mobile devices and tablets, including iPad.

How can I learn more about PracSuite?

I'm an existing Front Desk user. Can I transfer my existing data?

Smartsoft is offering a free patient data migration service to existing Front Desk clients with an active support agreement. A list of inclusions/exclusions can be found here. Comprehensive data transfers from other software are also available. Please contact Smartsoft for further details.

What happens to my existing Front Desk licences and my Front Desk Extended Care Plan?

Once the migration to PracSuite is complete, you should no longer need to use Front Desk or maintain your Front Desk Extended Care Plan. However, as most practices own a perpetual licence for Front Desk, you will continue to be able to access your Front Desk system in full should you need it. Smartsoft will also offer basic support services at no additional cost for previous Front Desk users that are using PracSuite.

Is PracSuite secure?

PracSuite is hosted using Australian government approved hosting providers and, for Australian users, your data will be only hosted on Australian servers. All data is encrypted at rest and in transit. PracSuite enforces two-factor authentication for all users, and also includes several user-configurable security settings, such as IP barring, access schedules and an extensive set of role-based permissions, which work together to limit where, when and what users can access in PracSuite.

If you have any further questions regarding PracSuite, please don't hesitate to contact the Business Care team.

Did this answer your question?