We are pleased to announce that the following Front Desk upgrades have been given Production designation, meaning they have been thoroughly tested by the Smartsoft development team and have undergone real-world testing as pre-release upgrades. We encourage all users to upgrade to the versions below at their convenience. If you have already upgraded to the versions below, there is no need to update your software at this time.

To download software upgrades, click the link below:

How to check your Front Desk version

How to download and install Front Desk upgrades

Front Desk® - Practice Management System v20.1.4
This version includes important security and interface compatibility updates for Front Desk Messenger (global mode), the Smartsoft Email Gateway and the MailChimp integration. This upgrade is essential for all clients that use these features, as these features will shortly stop working in older versions of Front Desk.

To confirm if you're using Front Desk Messenger in global mode, go to File > System Information > Messenger, where you'll see the Global option selected as shown below:

To confirm if you're using the Smartsoft Email Gateway, go to File > System Information > Email, where you will see settings enabled as shown below:

A full list of changes and improvements in v20.1.4 can be found here.

Front Desk® – Patient Booking Gateway v7.1.0
We have added the ability for patients to open telehealth session links when logged into their accounts. When embedded in another webpage using a Smartsoft supplied URL (e.g. clinicname.appointment.mobi), visitors using the Safari web browser will now be redirected to the standalone Patient Booking Gateway site due to strict third-party cookie blocking in the latest versions of Safari.

A full list of changes and improvements in v7.1.0 can be found here.

Front Desk® – Web Appointment Book & Insights Dashboard v7.3.0
This version of the Web Appointment Book includes support for telehealth links. For full details, please see the telehealth setup guide.

Front Desk Insights Dashboard is an advanced reporting tool that allows you to monitor the health of your business using customisable widgets such as graphs, tables and KPIs. This application is available to Front Desk users at no cost and provides live business intelligence information, offering flexible feedback on day-to-day business operations. The Insights Dashboard user guide can be found here.

A full list of changes and improvements in v7.3.0 can be found here.

Did this answer your question?