# Front Desk Practice Management System - Knowledge Base

> Front Desk Knowledge Base

## PracSuite

- [PracSuite Frequently Asked Questions](http://help.smartsoft.com.au/en/articles/4200079-pracsuite-frequently-asked-questions.md)

## Appointment Book

- [Appointment Rules](http://help.smartsoft.com.au/en/articles/4193650-appointment-rules.md)
- [How to Set Up a New Practitioner File](http://help.smartsoft.com.au/en/articles/4193714-how-to-set-up-a-new-practitioner-file.md)
- [Adding a practitioner column to the appointment book](http://help.smartsoft.com.au/en/articles/4193631-adding-a-practitioner-column-to-the-appointment-book.md)
- [Using the Appointment Scheduler for recurring appointments](http://help.smartsoft.com.au/en/articles/4193613-using-the-appointment-scheduler-for-recurring-appointments.md)
- [Using the N.A.A function to find the next available appointment](http://help.smartsoft.com.au/en/articles/4217245-using-the-n-a-a-function-to-find-the-next-available-appointment.md)
- [Using the privacy function to hide patient names from the appointment book](http://help.smartsoft.com.au/en/articles/4217241-using-the-privacy-function-to-hide-patient-names-from-the-appointment-book.md)
- [Working with columns in Front Desk](http://help.smartsoft.com.au/en/articles/4193859-working-with-columns-in-front-desk.md)
- [How to manage patient recalls in Front Desk](http://help.smartsoft.com.au/en/articles/4193858-how-to-manage-patient-recalls-in-front-desk.md)
- [Telehealth Appointments in Front Desk](http://help.smartsoft.com.au/en/articles/4193836-telehealth-appointments-in-front-desk.md)
- [Adding a recall when cancelling an appointment](http://help.smartsoft.com.au/en/articles/4193852-adding-a-recall-when-cancelling-an-appointment.md)
- [Managing Appointment Resources in Front Desk](http://help.smartsoft.com.au/en/articles/4193629-managing-appointment-resources-in-front-desk.md)
- [Appointment Book Colours Revisited](http://help.smartsoft.com.au/en/articles/4193619-appointment-book-colours-revisited.md)
- [Managing Group Appointments in Front Desk](http://help.smartsoft.com.au/en/articles/4193615-managing-group-appointments-in-front-desk.md)
- [Setting Default Item Codes on Appointment Types](http://help.smartsoft.com.au/en/articles/4193845-setting-default-item-codes-on-appointment-types.md)
- [Creating and editing Public Holidays in Front Desk](http://help.smartsoft.com.au/en/articles/4193622-creating-and-editing-public-holidays-in-front-desk.md)
- [Emailing Appointment Cancellations to Practitioners](http://help.smartsoft.com.au/en/articles/4193627-emailing-appointment-cancellations-to-practitioners.md)
- [Waiting List](http://help.smartsoft.com.au/en/articles/4193644-waiting-list.md)

## Billing

- [Emailing receipts in Front Desk](http://help.smartsoft.com.au/en/articles/4193676-emailing-receipts-in-front-desk.md)
- [Emailing invoices using Front Desk](http://help.smartsoft.com.au/en/articles/4193682-emailing-invoices-using-front-desk.md)
- [Treatment Plans in Front Desk](http://help.smartsoft.com.au/en/articles/4193670-treatment-plans-in-front-desk.md)
- [Treatment States in Front Desk](http://help.smartsoft.com.au/en/articles/4193843-treatment-states-in-front-desk.md)
- [How to manage stock in Front Desk](http://help.smartsoft.com.au/en/articles/4193677-how-to-manage-stock-in-front-desk.md)
- [Managing NDIS Claims](http://help.smartsoft.com.au/en/articles/4193684-managing-ndis-claims.md)
- [Future Billing: Paying off a high-cost item over time in Front Desk](http://help.smartsoft.com.au/en/articles/4193685-future-billing-paying-off-a-high-cost-item-over-time-in-front-desk.md)
- [Preparing for End of Financial Year](http://help.smartsoft.com.au/en/articles/4193689-preparing-for-end-of-financial-year.md): What you need to know for EOFY

## Clinical Notes & Standard Letters

- [Introduction to Clinical Notes: Essentials](http://help.smartsoft.com.au/en/articles/4193701-introduction-to-clinical-notes-essentials.md)
- [Introduction to Clinical Notes: Templates](http://help.smartsoft.com.au/en/articles/4193705-introduction-to-clinical-notes-templates.md)
- [Introduction to Clinical Notes - Quick Buttons](http://help.smartsoft.com.au/en/articles/4193711-introduction-to-clinical-notes-quick-buttons.md)
- [Introduction to Clinical Notes: Charts, Images, X-Rays and Attachments](http://help.smartsoft.com.au/en/articles/4193708-introduction-to-clinical-notes-charts-images-x-rays-and-attachments.md)
- [Using The X-Ray Functionality in Front Desk to Manage General Images](http://help.smartsoft.com.au/en/articles/4193721-using-the-x-ray-functionality-in-front-desk-to-manage-general-images.md)
- [Official Allied Health Recovery Request \(AHRR\) Form](http://help.smartsoft.com.au/en/articles/4193863-official-allied-health-recovery-request-ahrr-form.md)

## SMS & Email

- [How to send a bulk SMS broadcast to patients](http://help.smartsoft.com.au/en/articles/4193838-how-to-send-a-bulk-sms-broadcast-to-patients.md)
- [Best practices for sending bulk email through Front Desk](http://help.smartsoft.com.au/en/articles/4193839-best-practices-for-sending-bulk-email-through-front-desk.md)
- [Automatic SMS Appointment Reminders and Booking Confirmations](http://help.smartsoft.com.au/en/articles/4193834-automatic-sms-appointment-reminders-and-booking-confirmations.md)
- [How to check your SMS balance](http://help.smartsoft.com.au/en/articles/4743355-how-to-check-your-sms-balance.md)
- [How to Create SMS and Email Templates in Front Desk](http://help.smartsoft.com.au/en/articles/4193662-how-to-create-sms-and-email-templates-in-front-desk.md)
- [Making the most of SMS in Front Desk](http://help.smartsoft.com.au/en/articles/4193696-making-the-most-of-sms-in-front-desk.md)
- [Sending Bulk SMS Reminders](http://help.smartsoft.com.au/en/articles/4193690-sending-bulk-sms-reminders.md)
- [Adjusting the date format in SMS reminders](http://help.smartsoft.com.au/en/articles/4196521-adjusting-the-date-format-in-sms-reminders.md)
- [Trouble sending bulk email? A good solution](http://help.smartsoft.com.au/en/articles/4196485-trouble-sending-bulk-email-a-good-solution.md)
- [Dedicated SMS Number](http://help.smartsoft.com.au/en/articles/4193870-dedicated-sms-number.md)
- [Setting up 'Add to Calendar' links in SMS reminders](http://help.smartsoft.com.au/en/articles/4193702-setting-up-add-to-calendar-links-in-sms-reminders.md)
- [Automatic Appointment Status Change Upon SMS Reply](http://help.smartsoft.com.au/en/articles/4193694-automatic-appointment-status-change-upon-sms-reply.md)
- [SMS ‘Add to Calendar’ Link – Revisited](http://help.smartsoft.com.au/en/articles/4193695-sms-add-to-calendar-link-revisited.md)
- [Sending emails in Front Desk via Gmail \(SMTP\)](http://help.smartsoft.com.au/en/articles/6271213-sending-emails-in-front-desk-via-gmail-smtp.md)

## Reports & Insights Dashboard

- [Using the Insights Dashboard to calculate practitioner utilisation rates](http://help.smartsoft.com.au/en/articles/4193723-using-the-insights-dashboard-to-calculate-practitioner-utilisation-rates.md)
- [Watch the 30-minute Front Desk Insights Dashboard Webinar](http://help.smartsoft.com.au/en/articles/4193850-watch-the-30-minute-front-desk-insights-dashboard-webinar.md)
- [Follow up patients with the Future Appointments Report](http://help.smartsoft.com.au/en/articles/4193847-follow-up-patients-with-the-future-appointments-report.md)
- [Introducing Reporting Groups and Item Code Groups](http://help.smartsoft.com.au/en/articles/4193727-introducing-reporting-groups-and-item-code-groups.md)
- [Patient Visit Report](http://help.smartsoft.com.au/en/articles/4193726-patient-visit-report.md)

## Integrations

- [Xero Integration Changes - October 2021](http://help.smartsoft.com.au/en/articles/5614981-xero-integration-changes-october-2021.md)
- [Front Desk Physitrack integration](http://help.smartsoft.com.au/en/articles/4193740-front-desk-physitrack-integration.md)
- [HICAPS integration - Basic troubleshooting](http://help.smartsoft.com.au/en/articles/4193738-hicaps-integration-basic-troubleshooting.md): Guide to troubleshooting issues with HICAPS Connect
- [MailChimp Integration](http://help.smartsoft.com.au/en/articles/4193744-mailchimp-integration.md)
- [WorkCover Queensland Integration](http://help.smartsoft.com.au/en/articles/4217253-workcover-queensland-integration.md)
- [Scanning in Front Desk](http://help.smartsoft.com.au/en/articles/4193669-scanning-in-front-desk.md)
- [Barcode Scanner Integration](http://help.smartsoft.com.au/en/articles/4193761-barcode-scanner-integration.md)
- [Creating a Barcodes Sheet for commonly billed Item Codes](http://help.smartsoft.com.au/en/articles/4193673-creating-a-barcodes-sheet-for-commonly-billed-item-codes.md)
- [Front Desk Xero Integration](http://help.smartsoft.com.au/en/articles/4217264-front-desk-xero-integration.md)
- [HICAPS Trinity Terminals and Front Desk](http://help.smartsoft.com.au/en/articles/8423127-hicaps-trinity-terminals-and-front-desk.md): Upgrading to a HICAPS Trinity Terminal and integrating with Front Desk
- [How to enable iCalendar integration in Front Desk](http://help.smartsoft.com.au/en/articles/4246889-how-to-enable-icalendar-integration-in-front-desk.md)
- [How to setup iCal intergration in iOS 13 \(iPhone/iPad\)](http://help.smartsoft.com.au/en/articles/4246905-how-to-setup-ical-intergration-in-ios-13-iphone-ipad.md)
- [How to setup Mac OS Calendar integration](http://help.smartsoft.com.au/en/articles/11329400-how-to-setup-mac-os-calendar-integration.md)
- [How to setup Microsoft Outlook 2010 integration](http://help.smartsoft.com.au/en/articles/11329377-how-to-setup-microsoft-outlook-2010-integration.md)

## Online Bookings

- [Patient Booking Gateway users running Windows 7 or Server 2008 R2](http://help.smartsoft.com.au/en/articles/4271998-patient-booking-gateway-users-running-windows-7-or-server-2008-r2.md)
- [Watch the 30-minute Front Desk Patient Booking Gateway Webinar](http://help.smartsoft.com.au/en/articles/4193851-watch-the-30-minute-front-desk-patient-booking-gateway-webinar.md)
- [Patient Booking Gateway Reporting](http://help.smartsoft.com.au/en/articles/4193735-patient-booking-gateway-reporting.md)
- [Adding a Book Now button on your business Facebook page](http://help.smartsoft.com.au/en/articles/4193730-adding-a-book-now-button-on-your-business-facebook-page.md)
- [Marketing your Patient Booking Gateway](http://help.smartsoft.com.au/en/articles/4193731-marketing-your-patient-booking-gateway.md)
- [How to fix Windows update issue affecting secure connections \(TLS\)](http://help.smartsoft.com.au/en/articles/12593163-how-to-fix-windows-update-issue-affecting-secure-connections-tls.md)

## Working with Patient Files

- [Managing COVID Vaccination Requirements in Front Desk](http://help.smartsoft.com.au/en/articles/5656622-managing-covid-vaccination-requirements-in-front-desk.md)
- [Patient File Warnings in Front Desk](http://help.smartsoft.com.au/en/articles/4282428-patient-file-warnings-in-front-desk.md)
- [Merging Duplicate Patient Files in Front Desk](http://help.smartsoft.com.au/en/articles/4193663-merging-duplicate-patient-files-in-front-desk.md)

## Users & Security

- [How to Create a New Front Desk User](http://help.smartsoft.com.au/en/articles/4242921-how-to-create-a-new-front-desk-user.md)

## Miscellaneous

- [Uninstalling Medicare Online Claiming and Java](http://help.smartsoft.com.au/en/articles/5837847-uninstalling-medicare-online-claiming-and-java.md)
- [Backups in Front Desk](http://help.smartsoft.com.au/en/articles/4193664-backups-in-front-desk.md)
- [Updating your SSL Security Certificate for Patient Booking Gateway / Web Appointment Book \(June 2026\)](http://help.smartsoft.com.au/en/articles/6285220-updating-your-ssl-security-certificate-for-patient-booking-gateway-web-appointment-book-june-2026.md): SSL Security Certificate Update
- [Restore from Backup](http://help.smartsoft.com.au/en/articles/4258913-restore-from-backup.md)
- [How to access Front Desk using a Mac](http://help.smartsoft.com.au/en/articles/4282252-how-to-access-front-desk-using-a-mac.md)
- [Accessing Front Desk Remotely](http://help.smartsoft.com.au/en/articles/4282246-accessing-front-desk-remotely.md)
- [Network Client Troubleshooting](http://help.smartsoft.com.au/en/articles/4258909-network-client-troubleshooting.md)
- [Can't connect to the Front Desk database](http://help.smartsoft.com.au/en/articles/4258902-can-t-connect-to-the-front-desk-database.md)
- [Where can I download Front Desk?](http://help.smartsoft.com.au/en/articles/4258890-where-can-i-download-front-desk.md)
- [Front Desk and your System Time](http://help.smartsoft.com.au/en/articles/4205419-front-desk-and-your-system-time.md)
- [Searching the in-built Front Desk help file](http://help.smartsoft.com.au/en/articles/4193597-searching-the-in-built-front-desk-help-file.md)
- [Displaying Practitioner SIRA and AHPRA details on your Invoices](http://help.smartsoft.com.au/en/articles/8616225-displaying-practitioner-sira-and-ahpra-details-on-your-invoices.md)
- [Front Desk® Frequently Asked Questions](http://help.smartsoft.com.au/en/articles/11323374-front-desk-frequently-asked-questions.md)
- [Front Desk® After Hours](http://help.smartsoft.com.au/en/articles/11330245-front-desk-after-hours.md)
- [Resources](http://help.smartsoft.com.au/en/articles/11330200-resources.md)
- [Front Desk® Patient Booking Gateway](http://help.smartsoft.com.au/en/articles/11330179-front-desk-patient-booking-gateway.md)
- [Front Desk® Web Appointment Book](http://help.smartsoft.com.au/en/articles/11330152-front-desk-web-appointment-book.md)
- [Support and Training: Front Desk Practice Management System®](http://help.smartsoft.com.au/en/articles/11329563-support-and-training-front-desk-practice-management-system.md)
- [Front Desk – Practice Management Software and Microsoft Windows 11 Compatibility](http://help.smartsoft.com.au/en/articles/11160826-front-desk-practice-management-software-and-microsoft-windows-11-compatibility.md): Important information regarding compatibility issues between Windows 11, Microsoft SQL Server and certain disk types.
- [Front Desk System Requirements](http://help.smartsoft.com.au/en/articles/11752780-front-desk-system-requirements.md)

## Front Desk Version History

- [Front Desk - Pre-Release Upgrades \(12 January 2021\)](http://help.smartsoft.com.au/en/articles/4786120-front-desk-pre-release-upgrades-12-january-2021.md)
- [How to download and install Front Desk upgrades](http://help.smartsoft.com.au/en/articles/4293382-how-to-download-and-install-front-desk-upgrades.md)
- [How to check your Front Desk version](http://help.smartsoft.com.au/en/articles/4293362-how-to-check-your-front-desk-version.md)
- [Front Desk - Production Upgrades \(28 July 2020\)](http://help.smartsoft.com.au/en/articles/4288914-front-desk-production-upgrades-28-july-2020.md)
- [Front Desk - Production Upgrades \(6 July 2020\)](http://help.smartsoft.com.au/en/articles/4205534-front-desk-production-upgrades-6-july-2020.md)